# Amazon Connect adds automated checks for evaluation forms

> Managers can now run a one‑click AI check that flags vague questions and suggests clearer wording, helping score agents more accurately.

Oossa · 2026-10-09 · https://oossa.com/en/amazon-connect-adds-automated-checks-for-evaluation-forms

Amazon Connect Customer now includes an automated check for performance evaluation forms. When a manager sets up a form, they can click a button that compares the questions to best‑practice guidelines. The AI lists any questions lacking enough context for reliable scoring and offers specific wording suggestions. This aims to make scoring of both human and AI agents fairer while reducing the time spent refining forms. The feature is live in several AWS regions worldwide.

## The facts

- Feature announced on Oct 9, 2026
- Available in US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt, London), Asia Pacific (Singapore, Sydney, Tokyo)

## Why it matters

Call‑center supervisors can improve evaluation accuracy without extra manual editing, saving time and reducing bias.

## Sources & references

1. [Amazon Connect Customer now provides automated checks to improve performance evaluation forms](https://aws.amazon.com/about-aws/whats-new/2026/10/amazon-connect-customer-automated-checks-evaluation-forms/) – AWS, 2026-10-09

Last updated: 2026-10-09