# AT&T puts nearly 500 AI workflows into production

> AT&T says its agents handle more than 1 million monthly transactions. The company plans to triple its production workflows next year.

Oossa · 2026-11-14 · https://oossa.com/en/at-t-puts-nearly-500-ai-workflows-into-production

AT&T has nearly 500 agentic AI workflows in production and plans to triple that number next year, according to SiliconANGLE. The workflows handle more than 1 million transactions a month, including customer provisioning and sales prospecting.

The company says it redesigns business processes rather than simply automating individual tasks. Customer-facing workflows require security, privacy and compliance reviews, and start with human oversight; AT&T says they move to autonomous operation only after reaching mid- to high-90% accuracy within an acceptable risk profile.

## The facts

- AT&T says it processes about 45 billion AI tokens daily.
- AT&T says production AI investments are achieving fivefold returns within a year.

## Why it matters

For AT&T customers, automation could speed tasks such as internet provisioning, but the company has not quantified the overall effect on service times or customer satisfaction.

## Sources & references

1. [AT&T uses agentic AI to reinvent business processes from the ground up](https://siliconangle.com/2026/11/14/att-uses-agentic-ai-to-reinvent-business-processes-from-the-ground-up/) – SiliconANGLE, 2026-11-14

Last updated: 2026-11-14