# Circle K cuts incident triage to under 15 minutes with AWS AI

> Circle K says its Amazon Bedrock system gathers incident evidence and sends a structured summary to Slack, reducing average triage time by 67–75%.

Oossa · 2026-11-02 · https://oossa.com/en/circle-k-cuts-incident-triage-to-under-15-minutes-with-aws-ai

Circle K built an AI system with Amazon Bedrock to investigate DevOps alerts and send findings to engineers in Slack. It checks AWS infrastructure, application logs, service documentation and GitHub code, then summarizes likely causes and suggested fixes. AWS says Circle K’s internal metrics show average triage time fell to under 15 minutes, a 67–75% reduction from the team’s previous process.

The system first used Amazon Bedrock Flows, then moved to Bedrock AgentCore as investigations grew longer and involved more data. The company says the full alert-to-Slack process takes 5–15 minutes, depending on incident complexity.

## The facts

- Circle K operates more than 17,200 stores across 27 countries.
- Circle K reports mean triage time below 15 minutes, down 67–75% on its internal metrics.

## Why it matters

For Circle K’s on-call engineers, the system delivers logs, infrastructure checks and code context in one Slack summary; whether it improves remediation time is not stated.

## Sources & references

1. [How Circle K accelerated DevOps incident triage to under 15 minutes with Amazon Bedrock](https://aws.amazon.com/blogs/machine-learning/how-circle-k-accelerated-devops-incident-triage-to-under-15-minutes-with-amazon-bedrock/) – AWS, 2026-11-02

Last updated: 2026-11-02