# Cisco adds AI agents and new hardware to Webex platform

> Cisco announced expanded AI agents, Claude integration, and new office hardware for Webex, with most features slated for early 2027.

Oossa · 2026-10-07 · https://oossa.com/en/cisco-adds-ai-agents-and-new-hardware-to-webex-platform

Cisco unveiled a set of AI and hardware upgrades for its Webex collaboration suite at the WebexOne conference in Austin. The updates let AI agents join chats, schedule meetings, take notes and translate, and introduce Anthropic’s Claude as a managed agent. New hardware like the Ceiling Speaker Pro and RoomOS 27 will support AI‑driven audio and video control. Cisco says a Dialog layer will let agents keep customer context across interactions, with beta release planned for Q1 2027.

## The facts

- Announcement made Oct 7, 2026 at WebexOne in Austin, Texas.
- Most new features and hardware are planned for early 2027; RoomOS 27 ships November 2026.

## Why it matters

Enterprises can use the AI agents to automate meeting prep and customer support, reducing manual follow‑up work.

## Sources & references

1. [Cisco broadens agentic features in Webex collaboration platform](https://siliconangle.com/2026/10/07/cisco-broadens-agentic-features-in-webex-collaboration-platform/) – SiliconANGLE, 2026-10-07

Last updated: 2026-10-07