# HMRC signs up to £2.4 billion Salesforce deal for tax‑payer CRM

> The UK tax authority will use Salesforce’s cloud CRM for at least ten years, aiming to modernise its customer service and add AI tools.

Oossa · 2026-09-29 · https://oossa.com/en/hmrc-signs-up-to-2-4-billion-salesforce-deal-for-tax-payer-crm

HM Revenue & Customs has awarded Salesforce a contract worth up to £2.4 billion, including VAT, for a cloud‑based CRM system. The deal runs to September 2036, with optional extensions that could push it to 2041. The platform will handle customer records, case management, portals, analytics and AI, and will link to a new contact‑centre service from Capgemini. HMRC says the move should make taxpayer interactions faster and cut administrative work.

## The facts

- Contract value: up to £2.4 bn (incl. VAT)
- Duration: 10 years, extendable to 2041

## Why it matters

A modern CRM could reduce long hold times and improve how the tax authority helps people.

## Sources & references

1. [HMRC bets up to £2.4B on Salesforce for taxpayer CRM overhaul](https://www.theregister.com/public-sector/2026/09/29/hmrc-bets-up-to-24b-on-salesforce-for-taxpayer-crm-overhaul/5299389) – The Register, 2026-09-29

Last updated: 2026-09-29