# NiCE unveils next‑gen NiCE Cognigy platform for enterprise AI agents

> NiCE says its new Cognigy tools let large firms build and run AI agents faster, with reusable skills and full decision visibility.

Oossa · 2026-11-12 · https://oossa.com/en/nice-unveils-next-gen-nice-cognigy-platform-for-enterprise-ai-agents

NiCE (NASDAQ: NICE) launched the next generation of its NiCE Cognigy platform on Nov 12, 2026. The upgrade adds AI Assist, reusable skill modules and a dashboard that shows every decision an AI agent makes. Companies can create a skill once and apply it across multiple agents, then improve it over time. The company says the tools help enterprises serve customers who may already use personal AI assistants.

## The facts

- Launch date: Nov 12, 2026 – “NiCE (Nasdaq: NICE) today launched the next generation of NiCE Cognigy…"
- Features: AI Assist, reusable skills, full decision visibility

## Why it matters

Enterprise IT teams can roll out customer‑facing AI agents more quickly and keep them consistent across services.

## Sources & references

1. [NiCE Launches Next-Generation NiCE Cognigy to Accelerate Enterprise AI Agent Deployment and Orchestration](http://www.businesswire.com/news/home/20261112890751/en/NiCE-Launches-Next-Generation-NiCE-Cognigy-to-Accelerate-Enterprise-AI-Agent-Deployment-and-Orchestration/?feedref=JjAwJuNHiystnCoBq_hl-WsGkFyUNMTSNrPsg57HLEqqcp-o_pnudlUwsb5apQ1S4gUE65BTfjH3-pSuqdv0gW3cb3F4oTIgUqCPafFkgu5AneicJQDNboWvodvG82E0) – Business Wire, 2026-11-12

Last updated: 2026-11-12