# PagerDuty launches Paige AI agent for incident response

> PagerDuty says its Paige agent can join on-call rotations, investigate incidents and suggest fixes, with teams setting how much autonomy it has.

Oossa · 2026-11-03 · https://oossa.com/en/pagerduty-launches-paige-ai-agent-for-incident-response

PagerDuty introduced Paige, an AI agent for site reliability engineering, and renamed its PagerDuty Operations Cloud the PD Reliability Platform. Paige can join on-call rotations as a virtual responder, investigate incidents and recommend fixes with supporting evidence and a confidence level. Teams choose its permissions: it can handle approved low-risk cases on its own, while other actions require human approval.

PagerDuty also opened PD Labs, where design partners can try early features. Three experiments are in preview: a live service map called Topology, Paige’s multi-hypothesis Deep Investigation, and SRE Workbench, where people and agents work together. PagerDuty says Paige outperformed leading AI coding agents at diagnosing simulated IT incidents; the company did not name the benchmark or provide scores in its announcement.

## The facts

- Paige and the PD Reliability Platform are generally available, PagerDuty says.
- SRE Workbench is available to try through PD Labs.

## Why it matters

Operations teams can assign Paige some incident-response work without handing it unrestricted control; the announcement does not specify the price of access to Paige or the platform.

## Sources & references

1. [PagerDuty debuts Paige AI agent with renamed PD Reliability Platform and PD Labs](https://siliconangle.com/2026/11/03/pagerduty-debuts-paige-ai-agent-with-renamed-pd-reliability-platform-and-pd-labs/) – SiliconANGLE, 2026-11-03

Last updated: 2026-11-03