# United blocks AI assistants from booking flights

> United says personal AI agents can look up flights but cannot complete purchases, citing privacy and regulatory worries.

Oossa · 2026-11-11 · https://oossa.com/en/united-blocks-ai-assistants-from-booking-flights

United Airlines announced it will not let personal AI assistants actually book tickets. The airline says agents could expose traveler data or bypass federal rules about safety disclosures. United will still let agents show flight options, but the final purchase must be done by the customer. CEO Scott Kirby said the move avoids creating another middle‑man for bookings. The policy could limit the usefulness of new assistants such as Meta’s Muse and OpenAI’s Dots.

## The facts

- United Airlines – policy announced in November 2026
- AI assistants mentioned: Meta’s Muse, OpenAI’s Dots

## Why it matters

Travelers will need to complete United bookings themselves, reducing convenience of voice‑first AI tools.

## Sources & references

1. [United won’t let your AI agent book your flight](https://www.theverge.com/ai-artificial-intelligence/1031623/united-unauthorized-ai-agents) – The Verge, 2026-11-11

Last updated: 2026-11-11