Cognizant says it is forming a global group of more than 25,000 professionals to help customers put Anthropic’s Claude AI into use across their businesses. The technology services company is also offering a managed service: Cognizant will run Claude-based systems in production for customers, rather than leaving each customer to manage the systems alone.
The service combines specialist staff, licensed access to Claude and Cognizant’s own tools, including its AI Delivery Operating System. Cognizant says the setup is intended to make AI spending more predictable and keep projects within security and governance controls tailored to each customer’s systems and risks. It did not announce prices or explain how the service will be charged.
The group builds on Cognizant’s broader Claude training effort. The company says more than 44,000 employees have been trained or certified to use Claude, and that it has more than 26,000 Claude certifications. Cognizant announced in November 2025 that it was rolling Claude out to employees, including support, engineering and service teams.
What will the group work on?
Cognizant lists four initial priorities: redesigning business operations around AI; building or modernizing the systems behind them; deploying AI agents securely at scale; and making AI-native software development a core service. For older software, the company says it will use Claude agents to speed up the analysis and restructuring of legacy and mainframe code.
That focus reflects a shift from trials to systems that companies use in day-to-day work. Cognizant says its managed-service model gives customers one partner to build and operate those systems. The announcement does not spell out which Claude models or customer access plans are included.
What results does Cognizant report?
Cognizant cites three customer examples. It says Claude agents at a global pharmaceutical manufacturer cut production-floor downtime by 35% and reduced troubleshooting from 90–120 minutes to 10–15 minutes. For a media and entertainment company, it says automated requirements documents took about 15 minutes to prepare, down from three to four weeks. At a North American insurer, it reports that Claude sped up campaign briefs and retirement-plan support by 40% to 60%.
These are results Cognizant attributes to its customer projects; the announcement does not provide independent validation or details about how the figures were measured.
Why it matters
For companies considering Claude for operational work, Cognizant is offering a partner to manage the systems after deployment, along with licensing and security controls. That may reduce the need to assemble those capabilities in-house, but the announcement gives no prices, and the customer results are Cognizant’s own claims.
