Natera’s lab engineering team, led by Ariel Jirau, released SWARM (Systematic Workflow Analytics and Resolutions Manager), an AI system that handles equipment‑support tickets. The system runs on Amazon Bedrock AgentCore and pulls in data from Jira, Confluence and vendor manuals. SWARM generates diagnostic reports within minutes, giving engineers instant access to institutional knowledge. The company reports a 130‑times faster first‑response time and 96.2 % of tickets handled automatically.
Why it matters
Lab engineers can fix instrument failures faster, reducing sample delays and speeding patient results.
