AT&T has nearly 500 agentic AI workflows in production and plans to triple that number next year, according to SiliconANGLE. The workflows handle more than 1 million transactions a month, including customer provisioning and sales prospecting.
The company says it redesigns business processes rather than simply automating individual tasks. Customer-facing workflows require security, privacy and compliance reviews, and start with human oversight; AT&T says they move to autonomous operation only after reaching mid- to high-90% accuracy within an acceptable risk profile.
Why it matters
For AT&T customers, automation could speed tasks such as internet provisioning, but the company has not quantified the overall effect on service times or customer satisfaction.
