PagerDuty introduced Paige, an AI agent for site reliability engineering, and renamed its PagerDuty Operations Cloud the PD Reliability Platform. Paige can join on-call rotations as a virtual responder, investigate incidents and recommend fixes with supporting evidence and a confidence level. Teams choose its permissions: it can handle approved low-risk cases on its own, while other actions require human approval.
PagerDuty also opened PD Labs, where design partners can try early features. Three experiments are in preview: a live service map called Topology, Paige’s multi-hypothesis Deep Investigation, and SRE Workbench, where people and agents work together. PagerDuty says Paige outperformed leading AI coding agents at diagnosing simulated IT incidents; the company did not name the benchmark or provide scores in its announcement.
Why it matters
Operations teams can assign Paige some incident-response work without handing it unrestricted control; the announcement does not specify the price of access to Paige or the platform.
