A Gartner survey of 2,002 CIOs and other technology leaders found that only 13% reported major or transformative returns from AI. The findings were presented at the Gartner IT Symposium in Orlando.
The survey also found that 58% of CIOs are tasked with finding cost savings through AI, while 51% expect AI to increase their technology stack’s operating costs. Gartner analyst Alicia Mullery said companies need to choose projects carefully and be ready to stop projects that aren’t delivering.
Why it matters
For CIOs under pressure to cut costs, the results suggest that AI projects may add to technology spending before producing returns; the survey does not establish why individual projects succeed or fail.
