The city of Raleigh says its new ServiceNow AI specialists have lowered its IT service‑desk spending by 66 %.
NoteBy OossaPublished by Oossa: 1 min read
Raleigh, North Carolina, has deployed ServiceNow’s AI‑driven IT Service Desk Specialist. The city says the AI agents have trimmed its service‑desk costs by 66 % while handling a growing number of resident requests. ServiceNow (ticker NOW) calls the tool its “Super Intelligence Control Tower” for business processes. This is the first municipal rollout of the technology.
The savings could let Raleigh reinvest the saved budget into other city services as demand for IT support rises.
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