The Trump administration went live with a new version of America.gov on Tuesday morning. The site now includes a chatbot that answers questions about federal services. The chatbot runs on two large language models – Google’s Gemini and xAI’s Grok – which the administration calls “great partners behind the scenes.”
U.S. Chief Design Officer Joe Gebria announced the launch on CNBC’s “Squawk Box” just before the site opened at 10 a.m. ET. The rollout was part of a day‑long event at the Andrew W. Mellon Auditorium that featured President Donald Trump, Vice President JD Vance, and industry leaders.
What the chatbot can do
Visitors can type a question like “How do I apply for unemployment?” and receive a short, plain‑language answer with a link to the right form. The AI also helps people who land on the wrong page by suggesting the correct location.
Gebria said about 40 million Americans visit a government website each day, and the chatbot is meant to make those visits quicker and less frustrating.
Why it matters
If the chatbot works as promised, everyday people could spend less time hunting for information and more time getting services done. It also puts the federal government among the few public agencies that have integrated commercial AI models into a public‑facing site.
Why it matters
For most people, the new chatbot could cut the time spent searching through government pages. It also shows how the federal government is beginning to use commercial AI tools in public services.
